Company Policies

Company Policies

Trust is the foundation of any good relationship — especially when you hand over your home, memories, and valuables to a moving company. At Next Relocations, we’ve built our reputation on transparency, fairness, and reliability. Our policies are not small print hidden at the bottom of the page; they are a reflection of who we are — a company that believes in clarity at every step. Below you’ll find our five key policy areas, written in simple language to help you understand exactly how we operate.

1. Privacy Policy – Your Data, Our Responsibility

We respect your privacy as much as your possessions.
 When you share your information with Next Relocations, you trust us with personal details like your name, address, phone number, and email — and we take that responsibility seriously.

What Information We Collect

When you contact us (via phone, website, or WhatsApp), we collect:

  • Full name and contact number

  • Pickup and delivery addresses

  • List or description of goods to be shifted

  • Preferred shifting date and service type (home, office, car, etc.)

  • Email address for sending quotations and invoices

We do not store any sensitive financial information like credit card numbers, bank details, or passwords.

Why We Collect It

Your information is used only for:

  • Preparing accurate quotations and service documentation.

  • Scheduling and confirming your booking.

  • Coordinating transportation, packing, and insurance.

  • Sending invoices, receipts, and post-move feedback forms.

  • Providing tracking updates and emergency support.

How We Protect Your Data

  • All digital records are stored on secure, password-protected systems.

  • Only authorized staff have access to customer data.

  • Paper records are locked and shredded periodically after completion.

  • We never sell, rent, or share your data with third-party marketers.

If we share information, it’s only with verified insurance companies or transport partners directly linked to your service.

Your Rights

You can request deletion or correction of your personal data at any time by emailing us at info@nextrelocations.in or calling 9355504440 / 9723242252.

Cookies & Website Use

If you visit our website, cookies may collect anonymous analytics (like pages visited or time spent) to help us improve content. These do not identify individuals.

Your privacy is our promise. Every detail shared stays between you and us.

2. Billing Process – Transparency in Every Transaction

Pricing honesty is one of our proudest values.
 We want you to know exactly what you’re paying for — no hidden fees, no last-minute surprises.

Stage 1: Pre-Move Estimate

Once you request a quote, our surveyor visits (or connects via video) to assess:

  • Volume of goods

  • Packing material required

  • Floor level (with or without lift access)

  • Distance between locations

  • Special items (e.g., piano, glass table, safe, etc.)

We then provide a detailed written quotation mentioning:

  • Itemized cost breakup (packing, loading, transport, unloading, etc.)

  • GST (if applicable)

  • Optional insurance cost

  • Validity period of the quotation

No verbal or estimated pricing — everything is documented.

Stage 2: Booking Confirmation

After you approve the quote, we issue a Booking Confirmation Slip containing:

  • Client name and address

  • Move date and time

  • Team size and vehicle details

  • Advance payment amount (if applicable)

You receive the company’s GST invoice with payment acknowledgment.

Advance payment is generally 20–30% of the estimated amount, which helps us reserve the vehicle and manpower.

Stage 3: Final Invoice

After completing the move, you’ll receive a Final Invoice showing:

  • Actual services rendered

  • Packing material used (quantities verified by supervisor)

  • Insurance charges (if opted)

  • Taxes applied

  • Any additional service (rearrangement, storage, etc.)

We maintain full transparency — if the final bill differs from the estimate, you’ll receive a written explanation before payment.

Payment Methods Accepted

We accept:

  • UPI / Google Pay / PhonePe

  • NEFT / Bank Transfer

  • Debit or Credit Card (POS facility)

  • Cash / Cheque

All payments are issued with receipts and official acknowledgment.

Billing at Next Relocations is simple, honest, and always documented.

3. Working Method & Process – Step-by-Step Simplicity

We believe that a successful relocation isn’t magic — it’s a well-planned process executed with care.
 Below is the official 8-step workflow followed by every Next Relocations branch.

Step 1 – Inquiry

You call us on 9355504440 / 9723242252 or submit details online.
 Our customer care team collects your requirements and schedules a pre-move survey.

Step 2 – Pre-Move Survey

A trained surveyor visits your location to understand the quantity and nature of items. He measures cubic volume, identifies fragile goods, and suggests suitable packing material and truck size.

For smaller moves, we offer a video survey option through WhatsApp.

Step 3 – Quotation & Agreement

After the survey, you receive a formal quotation with cost breakup, terms, and insurance options.
 Once approved, we reserve the moving date and assign a dedicated Move Coordinator.

Step 4 – Packing

On the scheduled day, our team arrives with packing materials.
 We start with non-essential rooms and gradually move to kitchen and fragile items.
 Each box is labelled for destination room and item category.

High-value items are recorded in the Packing Manifest Sheet, which is signed by both client and supervisor.

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